❓ FAQ – Tanzitex Designing Studio
 

Q1. What type of products do you sell?
👉 We sell digital textile print designs in high-resolution, ready-to-print formats. No physical products are shipped.
 

Q2. How will I receive my designs after purchase?
👉 Once your payment is confirmed, you will instantly receive a download link or email delivery with your design files. In rare cases, it may take up to 24 hours.
 

Q3. Which format are the files provided in?
👉 Our designs are delivered in high-quality JPG/PNG/TIFF formats, suitable for fabric printing and digital use. File type may vary depending on the product.
 

Q4. Can I use the designs for commercial purposes?
👉 Yes ✅ You can use the designs for fabric printing, garment production, and commercial end-products.
❌ You cannot resell, redistribute, or share the digital files themselves.
 

Q5. Do you offer refunds or cancellations?
👉 Since these are digital downloads, all sales are final. We do not offer refunds, cancellations, or exchanges.
If you face any issue in accessing files, contact us within 24 hours at tanzitex@gmail.com.
 

Q6. What payment methods do you accept?
👉 We accept secure online payments through trusted gateways. All prices are listed in INR (₹).
 

Q7. Are the designs exclusive?
👉 Some designs may be sold to multiple customers unless mentioned as exclusive. Exclusive/custom designs can be requested separately.
 

Q8. Can I request custom designs?
👉 Yes, we also take custom textile design requests. You can contact us at tanzitex@gmail.com for more details.
 

Q9. Do I need any special software to use the files?
👉 No, our files are provided in standard formats (JPG/PNG/TIFF) that can be used in most printing setups and editing software.
 

Q10. How can I contact support?
👉 You can reach us anytime via email at tanzitex@gmail.com.